Sumesh Kumar is an experienced professional in technical support and operations management, currently serving as the APAC Regional Support & Operations Manager at Pathlock since April 2020, where responsibilities include managing a team of technical support engineers and monitoring key performance indicators. Prior to Pathlock, Sumesh worked at Sandvine as a Senior Lead, mentoring a team of technical engineers and managing customer escalations. Sumesh's extensive background includes nearly 11 years at CSS Corp in various roles, including Project Manager and Team Lead, focusing on TAC support operations, team mentoring, and quality standards adherence. The career began as a Customer Support Representative at Sutherland Global Services after earning a Bachelor's degree in Economics from the All India Institute of Technology and Management in 2006.
This person is not in any teams
This person is not in any offices