Janice Vilbar

Janice Vilbar has a diverse work experience spanning over several years. Janice most recently worked at Pathpoint as a Business Development Representative, where they were responsible for converting leads into registrations for their sales campaign. Their duties included cold calling, identifying suitable prospects, and generating leads through phone, email, and web. Prior to that, they held the role of a Level 3 Sales/Technical Support at Infosys BPM.

Janice also has experience as a Phone Banker 2 at Wells Fargo, where they discussed products and services with customers and ensured the safety of their accounts from fraudulent transactions. Janice worked as a Customer and Product Support Tier III at Medtronic, providing phone assistance to customers, addressing their concerns, and processing order requests.

Janice's previous experience includes roles as a Nurse Specialist and a Medical Assistant/Medical Admin at MD24 House Call, Inc, where they provided healthcare assistance to patients via phone and communicated with clinicians and departments for order processing. Janice also worked as a Product Trainer/Senior Accounts Head at SPi CRM, where they trained new hires and provided support in both accounts and technical concerns.

Additionally, Janice has had roles as a Customer Service Representative at STARTEK Philippines, where they troubleshooted phone, internet, and cable services and maintained financial accounts, and as a Substitute Teacher at Academia De Santa Clara, where they delivered lessons, provided educational games, and motivated students to excel.

Overall, Janice Vilbar has a strong background in sales, customer service, and technical support, with a focus on developing leads, addressing customer needs, and ensuring customer satisfaction.

Janice Vilbar obtained a Bachelor of Science degree in Nursing from Metropolitan Hospital College of Nursing, where they studied from 2006 to 2010. In addition to their degree, they have obtained various certifications, including "Must Have Skills (Training) For Virtual Assistants 2022" from Erin Booth Udemy, "Executive Assistants: Managing Client's Calendar" from Erin Booth - Udemy Academy, "Executive Travel Planning for Assistants in 2022" from Erin Booth - Udemy Academy, "Six Sigma: Certified Lean Six Sigma White Belt (Accredited)" from Advanced Innovation Group Pro Excellence (AIGPE™), and a license as a Registered Nurse from the Philippine Professional Regulation Commission, obtained in January 2011.