Customer Experience and Support
About
The Customer Experience and Support team at Pathward is dedicated to ensuring an exceptional journey for clients and partners throughout their interactions with the company's financial services. This team manages everything from onboarding and loan closing to ongoing customer support and issue resolution, ensuring that clients receive tailored assistance and guidance. By leveraging analytics and feedback, they continuously enhance service delivery to promote financial inclusion for all.
Team members
Amanda Fretter
Client Analyst II
Ashton Makovicka
Client Analyst
Chelsea France
Client Analyst Manager
Chrystal Alvey
Customer Experience Manager
Jason Herbold
Customer Service Specialist
Joseph Westerman
Partner Onboarding Manager
Kevin McIntyre
Operations Support Analyst
Kori Harwood
Operations Support Manager
Nancy Simon
Senior Account Manager
Snehata K.
Loan Closing Manager