Eric Clay

Eric Clay is an experienced SaaS leader currently serving as the Senior Director of Support Experience at Patreon. With a demonstrated history of working with vendors, consumers, and clients across various startup environments, they have developed skills in Customer Support Management, Product Support Management, and Quality Assurance. Prior to this role, Eric held positions as the Senior Director of Customer Operations Platform & Programs at Squarespace and Director of Customer Support at TurnTo Networks. They also supported academic research as a Research Assistant at Washington University in St. Louis, where they earned a degree in Literature. Eric received a BA in English Literature from the University of Wisconsin-Madison.