Erik C. is a skilled professional with extensive experience in technical support and cloud solutions across various industries, including B2B SaaS, consumer electronics, and cybersecurity. At SkyKick, Erik led global support initiatives and managed a high volume of cases with impressive SLA compliance. Prior roles at Apple included serving as a Senior Technical Support Specialist and Mac Genius, where Erik excelled in providing technical guidance and support, achieving high customer satisfaction scores. Currently, as a Product Support Specialist at Paubox, Erik specializes in SaaS healthcare security, focusing on secure email delivery and HIPAA compliance. Erik also worked at Synopsys Inc as a DAST Application Engineer, delivering solutions for enterprise clients while fostering executive-level communication. Erik holds both a Master of Business Administration and a Bachelor of Science in Information Technology Management from Western Governors University.
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