PAYBACK
Albert Duran is an experienced Agile Coach and transformation leader with a strong background in various organizations, including PAYBACK, Walmart Chile, and Retail Financiero Scotiabank Cencosud. Currently serving as Lead Agile Coach at PAYBACK, responsibilities include driving agility transformation, leading a team of Agile coaches, and supporting organizational restructuring. Previously, Albert held positions such as Expert Agile Coach at Walmart Chile, focusing on evolving work practices in the eCommerce and AI sectors, and Agile Coach at Retail Financiero Scotiabank Cencosud, where efforts involved cross-functional leadership and agile mindset evangelization. Albert's career also includes roles as a Scrum Master, Full Stack Developer, and facilitator, demonstrating a blend of technical and leadership skills across various industries. Educational achievements include a degree in Computer Engineering and a diploma in IT auditing from Universidad Centro Occidental 'Lisandro Alvarado'.
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PAYBACK
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PAYBACK is the leading multipartner loyalty program and multichannel marketing platform. In Germany, Austria, Italy, Poland and other countries worldwide, customers can collect points from thousands well-known companies and marketplaces offline and online and redeem these for vouchers, rewards, frequent flyer miles or donate them to charity projects. As a multichannel marketing platform PAYBACK communicates synchronously via all channels – offline, online and mobile – and, in doing so, provides the optimum combination of coverage and personalization. Companies are able to run integrated campaigns via all available channels. They can get their message and offers to customers at the right time and the right place via the right channel - and as a result, maximize their ROI. PAYBACK is part of the American Express Group.