Allison Friday has extensive experience at Paychex since February 2013, where roles have included Product Owner, Senior Business Analyst, Requirements Analyst II, Sales Consultant, and Enterprise Service Partner. Key contributions involve maintaining an Access database with over 250,000 chat records to analyze trends in user behavior and supporting omnichannel service strategies. Additional responsibilities include resolving website errors and managing client interactions for over 5,000 clients. Earlier career experience at Wells Fargo included various phone banking positions focused on small business clients. Education was completed at Wake Forest University with a Bachelor of Arts in English.
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