Graham Gooch is an experienced professional in operational risk management and client relations, currently serving as an Operational Risk Representative II at Paychex since January 2022. In this role, Graham focuses on mitigating risk exposure for Paychex and its clients through the assessment of tax notices and problem resolution. Previous roles at Paychex include Operational Risk Representative I and Service Specialist, where Graham managed relationships with over 750 clients and developed expertise in product offerings and regulatory changes. Before joining Paychex, Graham held the position of Grocery Manager at Herremas Market Place, overseeing departments and training staff, and served as Assistant Manager at Genrichs Greenhouse & Florist, enhancing customer loyalty and improving sales. Additionally, Graham began a career in retail sales as a Sales Associate at The Ski Company.
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