Jay Jimenez is an experienced executive with a robust background in global services, operations strategy, and transformation in the workforce industry. Currently serving as Director and Head of Global Services and Process Excellence at Paychex since June 2022, Jay manages workforce strategy, service delivery, and process excellence across a global organization. Prior to this role, Jay worked at Syniverse in the Transformation Office and held various senior positions at ADP, where responsibilities included overseeing business transformation and implementing lean initiatives, achieving significant cost savings. Jay's experience also includes roles at the Reader's Digest Association, PwC, and Accenture, where skills in operations, vendor management, and process development were honed. Jay holds a Bachelor of Science in Civil Engineering from Manhattan University.
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