Jeff Knickerbocker has extensive experience in the IT sector, currently serving as Infrastructure Solutions Lead at Paychex since November 2015, following roles as Lead Middleware Engineer and Middleware Engineer. Prior to Paychex, Jeff worked at EarthLink Business from September 2012 to November 2015 as Supervisor IT Services Support Tier II, overseeing a team of Tier II Support Technicians and managing customer escalations. Jeff's earlier experience includes serving as a Level II ITS Support Technician at EarthLink, providing remote support for various hosted systems, and as a Systems Engineer at Kriterium, where responsibilities included onsite and remote managed IT services. Jeff began a career in technology as a Networking Intern at Finger Lakes Community College, and holds an Associate's degree in Information Technology from the same institution.
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