Michelle Lanphear is an accomplished professional with extensive experience in event management, client service, and process improvement across various organizations. Currently serving as a Sr. Associate Service Partner 401(k) - Implementation PEP Plan Account Coordinator at Paychex, Michelle has demonstrated proficiency in handling complex client escalations and has earned recognition for restoring client trust through exceptional service. Previously, as the Director of the Cultural Life Center at Roberts Wesleyan College, Michelle implemented significant operational improvements that enhanced client experiences and increased revenue. With a strong background in coordinating events at the Rochester Institute of Technology and other organizations, Michelle combines expertise in client relations with a commitment to operational excellence and strategic planning. Educational qualifications include a Bachelor of Science in Recreation & Leisure Management and an Associate of Science in Travel and Tourism Management.
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