Robert Dickerson, MBCP, is an experienced professional in IT operations and business continuity, currently serving in the role of IT Operations Service Management at Paychex since October 2004. At Paychex, Robert focuses on enhancing the resiliency of products and services through programs such as Business Continuity Planning, Service Health Operations, Capacity Planning, and Availability Management. Prior positions include Business Continuity Manager at the Eastern Great Lakes Association of Contingency Planners, where Robert also served as President, and various roles in organizations such as IEEE Computer Society, Global Crossing Ltd., Frontier Communications, and GTE. Robert holds education credentials from SUNY Empire State College and HHS.
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