Steve Leader

Steve Leader is a seasoned professional with extensive experience in technical support and service management, currently serving as Senior Manager of Service Enablement at Paychex since April 2019. In this role, Steve leads a diverse team providing project, training, knowledge, asset, reporting, and tool support to multiple service desks. Previously, at Xerox from August 1993 to October 2018, Steve held various managerial positions, including Technical Support Operations Manager and Worldwide Software Support Manager, where responsibilities encompassed staffing, customer support escalation, and process ownership. Steve's educational background includes a Bachelor of Science in English from SUNY Brockport and a Master of Business Administration in Technical Management from the University of Phoenix.