Ross Paulger is an experienced professional in the field of customer service and human capital management. Currently serving as an HCM Service Supervisor at Paycom since July 2019, Ross has held various roles including HCM Team Lead - ACA and ACA Specialist Senior, where responsibilities included acting as a primary troubleshooting contact, developing tracking reports to enhance client support, and assisting in product strategy and process development. Previous roles included Customer Care Associate at NTT DATA Services and Customer Service Representative at Randstad USA, where Ross demonstrated expertise in handling complex requests and providing support for back office teams. Ross's academic background includes an MPhil and an MA in History from The University of Sheffield and a BA in History from the University of Oklahoma.
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