Matthew W. is an accomplished professional with over 10 years of experience in IT and fintech, currently serving as Head of Technical Support at Paydock. They manage a global support team, focusing on incident management and process improvement to enhance operational efficiency for diverse clients including banks and retailers. Matthew has previously held roles at NCR Corporation and Woolworths Limited, where they contributed to significant projects and developed expertise in payments orchestration, ITIL processes, and technical documentation. Their educational background includes certifications in Networking and Information Technology from Blacktown Tafe and an Associate’s Degree in Computer Science.
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