Brian Rausch is a Customer Experience and Contact Center Leader who currently serves as the Senior Manager of Business Operations at Paylocity. With a strong background in managing a $12 million global account, Brian has successfully led teams across various regions, significantly enhancing performance in voice and messaging contact centers. Previously, Brian held roles including Quality Manager and Operations Manager at Conduent and Continuum Global Solutions, where they utilized Lean Six Sigma methodologies and advanced analytics to drive measurable improvements. Brian holds a degree in Computer Science from the College of Western Idaho, where they achieved a 4.0 GPA. Passionate about cultivating leadership and operational excellence, Brian continues to make a significant impact in the contact center industry.
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