James Bampos is currently the Head of the Voice of Customer Program at Paylocity, where they focus on enhancing client experiences through actionable insights. Previously, they held key leadership positions, including Vice President of Total Customer Experience at EMC and Vice President of Customer Advocacy and Quality at NetApp, where they championed customer-centric strategies and led significant improvements in quality and retention. With a Bachelor of Science in Computer Science from Fitchburg State College, James has extensive experience in customer experience, quality consulting, and software quality assurance across various companies. Their career reflects a commitment to driving innovation and growth in customer-centric initiatives.
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