Jonathan Hernandez

Jonathan Hernandez is a seasoned professional with extensive experience in operations and customer service within various sectors. Currently, serving as a Senior Global Field & Operations Engineer at Payment24 since October 2022, Jonathan manages ticketing and escalations in Latin America and South Africa, focusing on customer success. Previous roles include a Global Field & Operations Engineer at Kelly W Outsource & IT Services and a Sales Operations Manager at Global Communications SDL, where responsibilities encompassed data analysis and client-facing tasks. Notable earlier positions include Account Supervisor at 24-7 Intouch, where Jonathan collaborated with team leaders on performance metrics, and roles at STARTEK, which provided foundational experience in training and support. Jonathan holds degrees in Business Administration and Management from Fundación Carolina and in Human Resources Management from UTH Florida University.