Ketul Shah has a background in technical support and IT systems analysis, with experience spanning multiple organizations. At S & P Data, Ketul served as a Technical Support Specialist from April 2021 to June 2022, overseeing ticket management through ServiceNow and Jira. Moving to TD as a Digital Tech Support Specialist from June 2022 to May 2025, responsibilities included handling customer inquiries regarding banking products while ensuring high levels of service. Prior experience includes a role as an Application Support Specialist at Whitelotus Corporation Pvt Ltd, where ticketing systems and database management were key functions. Currently, Ketul works as an IT Systems Analyst at Paymentus, providing 24/7 end-user computing support. Educational qualifications include a diploma in Information Technologies Support Services from Sheridan College and a Bachelor's degree in Computer Engineering from Gujarat Technological University.
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