Steffen Schmidt

Steffen Schmidt is a skilled professional with extensive experience in process management and application administration, currently serving as a Consultant for Process Management at PAYONE since March 2023. Prior experience includes roles at IONOS from April 2016 to February 2023, encompassing positions such as Application Administrator, Performance Specialist, and Business Analyst. In these roles, Steffen administered Genesys Cloud systems, managed operational monitoring platforms using Grafana and PostgreSQL, optimized call and chat flows, and facilitated migrations of reporting tools and databases to enhance efficiency. Steffen's educational background includes studies at the Karlsruhe Institute of Technology (KIT).