Thilo Hänisch is the Head of Contract Onboarding at PAYONE, a position they have held since 2022. Previously, they served as the Head of Customer Service at 1&1 Mail & Media Applications SE from 2013 to 2022 and held a Team Leader role at Invoco Holding GmbH between 2009 and 2013. Thilo's career began at the ERGO Group AG as an Insurance Specialist from 2000 to 2005, followed by a stint as a Call Agent at TWENTY4HELP KNOWLEDGE Service GmbH in 2005. They earned a Bachelor's degree in Economics from Georg-August-Universität Göttingen from 2005 to 2009.
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