Joyce Kuras has extensive experience in customer support and SEO content writing, currently serving as a Customer Support Case Specialist at Payoneer since July 2011, focusing on enhancing communication skills and addressing customer feedback. Previous roles include senior customer representative at Payoneer, copywriter and researcher at The SRP Consultancy, and freelance blogger for Cobrametrics.com. Joyce has held various positions in SEO content writing across multiple companies, employing keyword research and content optimization strategies to target specific audiences. Educational qualifications include certifications in International Banking, Technical Writing, and MARCOM from institutions attended between 2009 and 2015.
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