James Abel is a strategic thinker and empathetic leader currently serving as the Director of EMEA/APAC Collections and Dundalk Site Leader at PayPal, where they oversee 300+ employees in the Collections function and manage the Dundalk Site with 1,100 employees. With 16 years of experience in the FinTech/Banking industry, James has held various leadership roles at PayPal and Bank of America, demonstrating a strong ability to achieve KPIs and implement effective change management strategies. They hold a Master's degree in HR from Dublin City University and a Bachelor's degree in Business Studies from Dundalk Institute of Technology. James is dedicated to continuous learning and fostering employee engagement, while also ensuring compliance and customer empathy within their teams.
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