John Whelan has extensive experience in workforce management and analytics, currently serving as a Workforce Planning & Realtime Analyst at PayPal since August 2018. In this role, John manages and monitors operational metrics, collaborates with leaders to optimize schedules, and prepares analyses to improve efficiency and performance. Previously, John held roles at PayPal including Workforce Management & Scheduling Analyst and Team Lead, focusing on system implementation, scheduling for over 350 teammates, coaching, and team management. Additional experience includes positions in dispute resolution and operations at PayPal, as well as a background in operations administration at Carphone Warehouse. John holds a Level 6 Certificate in Counselling & Psychotherapy from IICP College and has completed further education at Coláiste Dhúlaigh College of Further Education.
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