Michael Maticka

Michael Maticka is a seasoned Learning Experience Specialist at PayPal, where responsibilities include developing and enhancing global technical training initiatives for over 1000 employees and customers annually. With a proven track record at Venmo, Michael previously served as a Subject Matter Expert, leading teams to drive collaboration and achieve a 25% improvement in communication efficiency, and as a Tier II Technical Support Advisor, managing a global team to enhance issue resolution processes. Michael's career also includes experience as a First-Line Customer Support Specialist at H&M. Academic credentials include a Bachelor's degree in Organizational Communication from the University of Illinois at Chicago and a Project Management Professional (PMP) certification from Project Management Training Institute.