Ruby Kour

Ruby Kour is an experienced customer service professional with a solid background in technical support and customer relationship management. Currently serving as a Customer Solutions Agent at PayPal since August 2022, Ruby specializes in providing IT support for overseas locations with a focus on end-user assistance and incident management through ServiceNow. Previously, Ruby held roles as a Senior Customer Service Representative at both Ola Electric and Concentrix, where responsibilities included managing customer concerns and ensuring satisfaction by directly addressing issues and maintaining communication. Ruby also served as a Customer Relationship Management Manager at AUTOPLEX VESPA AND APRILIA SHOWROOM, focusing on building relationships with key customers to enhance brand image. Ruby Kour holds a Master's degree in Computer Applications and a Bachelor's degree in Computer Programming from Indira Gandhi National Open University.