Shaun Ching is a Customer Success and Experience Leader with 25 years of experience across the US, China, Singapore, and Malaysia. They have held key roles at PayPal, FedEx, dunnhumby, and China’s largest state-owned banks, achieving significant improvements in customer retention and satisfaction. Shaun specializes in combining customer success strategies with neuroscience-based coaching, which enhances team performance and customer loyalty. Currently, they are an Exco Member for the Leading In Tech Chapter and pursuing degrees in Economics and Integrated Marketing Communication.
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