Wayne Shepperson possesses extensive experience in customer service and operational analysis across various industries. Notable roles include Performance & Reporting MI Analyst and Customer Sales Advisor at DHL, where optimization of contact center performance and customer service excellence were key responsibilities. Previous positions include Customer Logistics Account Handler at Coca-Cola Enterprises, Telephony Operations Centre Representative at Virgin Media, and Routing Business Systems Analyst at PayPal, where Wayne demonstrated skills in workforce management and productivity analysis. Education includes training at Genesys University in configuring, forecasting, and scheduling with Workforce Manager 8.5.
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