John Conlane is an experienced leader in technical support operations, currently serving as Senior Manager of Technical Support at Payroc since April 2021, where responsibilities include leading global support efforts and implementing process improvements. Prior to this role, John held several key positions at Global Payments Inc., including Associate Manager for Vital POS, where John managed a 40+ person team and introduced performance metrics to enhance service delivery. John also has a background in fraud analysis with Lloyds Banking Group and has developed skills in managing high-value accounts and technical training through various roles at LexisNexis UK and HCL Technologies. John holds a degree in Computer Science from Ulster University.
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