Ivan Figurin is a seasoned professional in customer relationship management, currently serving as a Senior CRM Manager at Paysend since June 2021, where notable achievements include enhancing email deliverability, increasing retention through omnichannel communications, and providing insights through customer surveys. Previous roles span customer service and financial planning at various organizations, including IG Wealth Management and Heel, where Ivan developed personalized financial strategies and improved team performance. Ivan holds an Ontario College Graduate Certificate in Financial Services and Human Resources Management from Algonquin College, as well as a Bachelor of Laws in International Law and Legal Studies from the Russian Foreign Trade Academy.
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