Josephine Mbire

Josephine Mbire possesses extensive experience in customer support and team management, currently serving in a CX role at Paystack since January 2023. Prior to this, Josephine held the position of Head of Customer Support at Spot Money SA from June 2020 to January 2023 and worked as Customer Engagement Lead at Yoco for three months in 2020. Josephine's career began at Yola.com, where contributions spanned a decade in various customer support roles, including Customer Support Lead, where advocacy for product improvements was a key responsibility. Earlier experience includes serving as Customer Service Team Lead at TeleTech International, focusing on team management and development. Josephine's academic credentials include a Post Graduate Diploma in Management specializing in marketing from the University of Cape Town and a Bachelor of Arts in Communication and Media Studies from the same institution.