Neha Tomar Devada

Neha Tomar Devada has over 13 years of experience in customer experience and digital marketing, with a strong focus on enhancing customer satisfaction. Currently, they serve as a Senior Manager at Paytm, leading a team to optimize customer interactions and drive process improvements, achieving significant increases in customer satisfaction metrics. Previously, Neha worked at notable organizations such as McCann Health, Times Internet Limited, and MSLGROUP India, where they developed impactful marketing and social media strategies for various brands. Neha holds a Bachelor’s in Mass Communication and English Literature and is pursuing an MBA in Marketing at NMIMS Global while also enhancing their skills in marketing analytics.