Nitin Kumar is a seasoned professional with extensive experience in collections and financial services. Currently serving as an Area Collection Manager at Paytm since February 2021, Nitin specializes in managing merchant business loan tele-collections through hybrid agency partners and call centers, leveraging various strategies tailored to merchant payment behaviors, AI Bot integration, and cloud telephony for productivity enhancements. Prior experience includes a role as Call Centre Collection Manager at Hero FinCorp, overseeing substantial team and agency operations, as well as marketing and management positions at ICICI Bank, Magma Fincorp Ltd., Airtel, and Strategic Marketing Pvt. Ltd. Nitin holds a Bachelor of Arts degree from Kurukshetra University.
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