Rekha Bhatt

Rekha Bhatt is an experienced professional in the customer service and operations domain, currently serving as Deputy General Manager at Paytm since September 2022. Rekha has held various managerial positions, including Chief Manager at Avanse Financial Services Ltd., and Senior Manager - Head Customer Service at Lendingkart, where responsibilities included managing multiple customer service channels and handling escalation closures. Previously, Rekha worked at Vodafone for over a decade, ultimately overseeing end-to-end contact center operations and achieving significant performance targets. Rekha began their career with stints at prominent organizations such as ABN AMRO Bank and Tata Teleservices, specializing in customer service and retention strategies. Educational qualifications include multiple degrees in commerce and an MBA in marketing from Sikkim Manipal University.