Sumit M. is a seasoned process transformation leader with over 21 years of experience in various industries, including e-commerce, shared services, FMCG, consulting, telecom, and healthcare. Currently serving as Vice President of Customer Experience at Paytm, Sumit previously held positions such as Head of Continuous Improvement at Cargill and Head of Customer Service at Lava International Limited. Sumit holds a Bachelor of Engineering in Electronics and has demonstrated expertise in driving operational excellence and customer-centric transformation through lean methodologies and process optimization. Recognized as a top performer, Sumit is committed to fostering a culture of excellence and innovation across global markets.
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