Caio S. is a Customer Success Analyst at Paytrack since May 2025, with a robust background in customer success and experience management. Prior roles include positions at Docket Brasil, where Caio ensured customer satisfaction and supported the client journey from onboarding to ongoing support, and at Onfly, managing an Enterprise portfolio and implementing strategies to minimize churn while promoting additional products. Previous experience also includes roles at Creditas as a Customer Experience Analyst and Relationship Management II, focused on enhancing customer journeys and improving LTV, as well as a Business Operations Analyst at Liq, and an internship at Elemidia. Caio holds a degree in Business Administration from Anhanguera Educacional and is currently pursuing further studies in Consumer Insights and Marketing Research.
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