Yeferson B. is an experienced Infrastructure NOC Engineer at PayU since September 2021, previously serving as an Incident Manager and IT Support Analyst (N1 and N2) at SONDA from August 2018 to June 2021. Responsibilities included managing 24/7 incident tickets, ensuring effective communication across departments, analyzing service desk cases, maintaining IT security, and conducting diagnostics on computer equipment. Prior experience includes a Back Office Analyst role at Vodafone, providing technical assistance for hardware and software issues, utilizing analytical skills to follow up on recurring cases. Yeferson B. holds a degree in Telecommunications Engineering from Universidad Nacional Abierta y a Distancia and a diploma in Cisco CCNP, complemented by a technical degree in Telecommunications Systems from SENA.
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