Scott Forrest has extensive experience in customer care and operations management within the pharmaceutical and service industries. From April 2010 to July 2018, Scott served as Director of Customer Care and Operations Manager at CanadaDrugs.com, where responsibilities included overseeing a team of 140 employees and managing customer service and sales for a company with significant annual revenues. Prior to this, Scott held leadership roles at Convergys, including Team Leader for Sales & Support and Technical Support Representative. From July 2018 to June 2023, Scott was the Director of Customer Care at Atmahr Health Ltd, focusing on operational requirements and sales growth within a call center environment. Currently, Scott is the Manager of Strategic Projects at Payworks Payroll Services Canada. Educationally, Scott holds a Project Management Certification from Athabasca University and a CIM (with honors) in Business Administration from the University of Manitoba, achieving a 4.2 GPA.
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