Theo Saavedra

Theo Saavedra is a Technical Support Specialist II at PBS, where responsibilities include managing Azure and on-premises Active Directory access, developing internal guides, and creating user-facing help articles to foster user self-sufficiency. Prior experience includes an Analyst role at ID.me, focusing on identifying consumer trends in digital identity proofing and developing standard operating procedures to enhance internal processes. Additionally, as a Member Support Associate, Theo assisted over 90 end users weekly, achieving high customer satisfaction scores while meticulously reviewing sensitive records to meet NIST security standards. Theo is pursuing a Bachelor's degree in Marketing at Virginia Commonwealth University, having previously earned an Associate of Science degree in General Studies from Northern Virginia Community College.