Chuck Stricker is a software and SaaS transformation leader with over 24 years of experience in digital adoption, process optimization, and customer success. They have directed multiple SaaS engineering teams, achieving a 94% workplace experience score at Q2, and have implemented AI-driven strategies to enhance customer retention. Currently, they co-own Mada's Apothecary, where they lead cross-functional strategy to drive growth and brand visibility, while also focusing on leveraging AI and automation to improve customer experiences. Chuck’s career includes roles at notable companies such as Blackbaud and Authoria, where they specialized in software implementation and technical leadership. They hold an MBA from F.W. Olin Graduate School of Business and a B.S. in Business Administration from the University of North Carolina Wilmington.
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