Petya V.

Petya V. has a diverse work experience that spans multiple industries. Petya began their career as an Editorial and Marketing Intern at Expatica Communications, where they collected information, conducted research, and provided customer service. Petya then moved on to Caretower as a Sales Account Executive, where they managed relationships with IT departments and assisted key decision makers in meeting their objectives. Their most recent role was at pCloud AG, where they progressed from a Business Account Manager to a Technical Support Specialist and eventually became the Head of Customer Support. In these positions, they developed strategies to enhance customer satisfaction, mentored their team, and implemented customer service policies and procedures. Petya also played a pivotal role in building B2B relationships and ensuring the successful implementation of pCloud's solutions.

Petya V. has a diverse educational background. Petya began their education at Language High School 'Zahariy Stoyanov' from 2003 to 2008, where they obtained their High School Diploma with a field of study in German and English language. Afterward, they attended the University of Plovdiv 'Paisiy Hilendarski' from 2008 to 2012 and earned a Bachelor of Arts (BA) degree in English and American Studies. During the same period, they also pursued an Associate's degree in Journalism from the same university from 2009 to 2011. In 2010, they briefly attended Loughborough University, with a field of study in English and Drama.

Continuing their education, Petya pursued a Master of Science (MSc) degree in Marketing and Advertising Management from the University of National and World Economy, which they completed from 2012 to 2014. Petya then obtained a Master of Science (MS) degree in Finance, General from New Bulgarian University, where they studied from 2017 to 2019.

Petya V. further enhanced their education with various certifications. In 2012, they earned the Cambridge English: Proficiency (CPE) certification from Cambridge Assessment English. In 2013, they obtained the McAfee Sales Professional certification from McAfee. Petya also achieved the Unitrends Partner Sales Certification from Unitrends in 2014. Moving forward, they obtained several certifications from 2023, including the MicroMaster degree in Industrial and Organizational Psychology from the University of Canterbury, and certifications in Strategic Thinking from LinkedIn, Becoming a Customer Service Manager from LinkedIn, and Consumption, Marketing and Culture from the University of London.

Additionally, Petya holds the TestDAF (Deutsch als Fremdsprache) certification from the Goethe Institut Examination Centre, although the specific month and year of its completion are not provided.