Caillin Grosse is a seasoned professional with extensive experience in member support and emergency medical services. Currently serving as Director of Member Support at PDI Technologies, Grosse leads high-performing support teams and is dedicated to enhancing customer experience. Prior to this role, Grosse held several positions at GasBuddy, including Senior Manager and Customer Support Operations Manager, contributing to the success of member support for millions of users across North America. Grosse co-founded CC RezQs Regina, a nonprofit dog rescue, and has a solid background in veterinary support and emergency medical services, having worked as an EMT and instructor in various industrial settings. With a focus on team development and process improvement, Grosse consistently drives performance and operational excellence in each position.
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