Ashraf Alam possesses extensive experience in the financial services sector, primarily in complaint management and mortgage services. Most recently, Ashraf worked at Peabody from November 2023 to July 2024, serving as Complaint Lead, Service Charge Specialist, and Senior Complaint Reviewer. Prior experience includes a role as Contingent Investigator at the Financial Ombudsman Service between October 2020 and October 2022, focusing on consumer complaints in banking and insurance. Ashraf also held various managerial positions at HSBC from 2014 to 2020, where responsibilities included leading teams of Mortgage and Protection Managers and ensuring compliance and customer satisfaction. Ashraf graduated from Queen Mary University of London with a Bachelor of Science in Maths and Computing.
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