Alex Baker is a highly experienced IT Consultant currently serving as a Contact Centre Architect for Amazon Connect at Pearson and a Platform Engineer at CloudInteract. With over 15 years of experience, Alex has developed expertise in technical consultancy, solution architecture, and configuration on AWS and CCaaS. Previously, Alex held roles including Consulting Engineer at KCOM and Amazon Connect Solution Architect at Cognizant, where they focused on architecting innovative customer contact solutions. Alex possesses strong communication skills and a structured approach to problem-solving, further complemented by a BA (Hons) in Marketing from Anglia Ruskin University.
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