Amy Johnston

Amy Johnston is a seasoned professional in customer service and support within the higher education sector, currently serving as Vice President for North America Customer Service and Support at Pearson since May 2011. With responsibility for an $18M budget and a workforce of 300-1,000+ individuals, Amy leads multiple cross-functional teams in operations, vendor partnerships, billing, and customer satisfaction. Prior to this role, Amy held the position of Director at Pearson, overseeing the North America Higher Education division. Amy's earlier experience includes serving as Director of Technical Support at eCollege, managing 24/7 operations for online education, and multiple roles in quality assurance and account services at ADT Security Services. Amy Johnston earned a Bachelor of Science degree in Psychology with a minor in Sociology from the University of South Dakota.