Anne Marone is currently the Scoring Director at Pearson - Assessment & Instruction and has been a Business Manager for Operational Delivery at British Airways plc. since 2012. With over 20 years of experience in customer service and operational management, Anne has excelled in developing high-performance teams in both union and non-union environments. Recognized for exceeding company goals and enhancing productivity and profitability, Anne has created unique motivational training programs and is a subject expert in Loyalty and Frequent Flyer programs. Anne pursued a Bachelor of Science in Hotel Administration at Cornell University and continues to study there.
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