Barbara Thomas

Barbara Thomas, CAC, CDM, CeM, serves as a volunteer board member for both Village to Village Network and Village Support Network, focusing on community support initiatives for seniors. Additionally, Barbara contributes as the volunteer board webmaster for AARP local chapter 5358, managing communications and outreach efforts. As an author, Barbara has published "Advocate Marketing" with Pearson FT Press. In previous roles, Barbara has excelled at Imprivata as Sr. Customer Advocacy Program Manager and at Accenture as Senior Advocacy Strategist, developing customer advocacy solutions for major corporations including Microsoft and Riverbed. With a background in customer advocacy and marketing spanning over two decades, Barbara has established a reputation for crafting effective marketing strategies that prioritize customer experience. Education includes credentials from Virginia Commonwealth University, University of Wisconsin-Madison, and Madison Area Technical College.