Barry Hayward is currently the Head of Innovation & Business Improvement at Pearson, where they lead initiatives to enhance customer services within the education sector. With over 14 years of experience in customer-facing roles, Barry has effectively managed large teams and driven process improvements, including the successful implementation of Salesforce ServiceCloud in Pearson UK. Previously, Barry served in several key positions, including Head of Customer Service (Teachers) and Customer Relations Manager. They are pursuing a Master’s degree in Senior Leadership at the University of West London, building on their extensive background in business studies and customer service.
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