Bryan Shaw is a seasoned ServiceNow Platform Owner with extensive experience in leading ITSM, ITOM, HR, and AI-powered solutions. Currently serving as a Senior Manager at Pearson, they oversee the delivery of capabilities on the ServiceNow platform, managing a globally dispersed team and collaborating with stakeholders to enhance business processes. Previously, as the ServiceNow Platform Development Manager at Advance Auto Parts, Bryan led the Agile development process, implemented various ServiceNow functionalities, and established a Citizen Developer program. They have also held various roles at Duke University Health System, demonstrating expertise in service management and Agile methodologies. Bryan is pursuing further education at the University of North Carolina at Greensboro.
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