Crystal R.

Crystal R. is a skilled Business Systems Analyst at Pearson since August 2021, where leadership in requirements gathering and report migrations has enhanced data access and user experience for over 200 users while ensuring FedRAMP compliance through robust security initiatives. Prior to this role, Crystal worked as an Associate EDI Integration Analyst at Fastenal Company, managing EDI integrations and executing API testing to facilitate seamless automation. Experience includes positions as a Student Computer Technician and Student Services Assistant at The University of Toledo, where technical troubleshooting and leadership skills were developed, as well as an IT PC Build Technician at Oldcastle BuildingEnvelope, improving end-user computing. Additional roles include an SEO Analyst Intern at Wittenberg Bail Bonds, where an effective SEO strategy increased organic search traffic significantly. Crystal holds a Master of Business Administration in Leadership and a Bachelor of Business Administration in Information Science/Studies and E-commerce from The University of Toledo.